Sales Specialist

Ingram Content Group (ICG) is on the lookout for a Sales Specialist to join our team in our La Vergne, TN office in the greater Nashville area.  This person will provide support to the Director and National Account Managers (Wholesale/CDF) and assist in managing the team’s assigned bulk and CDF clients. Collaborates with the existing customers and prospects to represent IBC in the promotion, coordination, and participation of selling Ingram Book Group programs, products, systems, and services to new and existing clients.  Provide coverage to the sales team when they are on vacation or traveling on business.  Explains the company’s terms, policies, and procedures and, under direct supervision, integrates customers into Ingram Book Group.Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.Required Qualifications:HS Diploma or GED2 years’ experience in sales OR book industry2 years’ experience in customer service1 year of Intermediate EXCEL experience to include data manipulation/design, charts and formulasPreferred Qualifications:Book industry background or experienceStrong organizational skillsAbility to multi-taskKey Responsibilities:Learns to represent IBC with respect to promotion, sales, and service to a variety of customers to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations. Ensures high post-sales satisfaction by working with the sales team to facilitate positive long-term relationships and high potential for repeat business with customers.Facilitates placing, tracking and receipt of orders by working with the customers and appropriate Ingram departments. Works with other Ingram departments and business units to effectively manage and support all new accounts. Performs account maintenance/set up and support to Account Managers (Wholesale/CDF).Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.Monitors and updates report spreadsheets with sales and activity data and provides to management on a weekly and monthly basis.Works with Account Managers in a project management role to initiate, monitor and manage various projects.Hiring Salary Range: $57,155k- $71,232k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.