Manager, Credit

 Ingram Content Group (ICG) is hiring for a Manager, Credit to join our Finance team in LaVergne, TN just outside Nashville.   In this role, you will manage a team of associates responsible for the reconciliation and collection of a designated portfolio of Ingram Content Group accounts receivable.  The ideal candidate should have solid experience handling commercial collections.Want to join a key team that helps the world read?At Ingram, our Accounting and Finance teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry.  We are flexible, have fun, and foster professionalism.  Our focus on providing exceptional customer support differentiates us from competitors. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you are a professional in accounting and finance that is seeking a stable, adaptable team, we can’t wait to meet you!Required Qualifications:High school diploma or equivalent4 years’ credit management experience or year-for-year directly related experience in accounts receivable1 year of experience with financial spreadsheets and profit/loss statements1 year of negotiation and contract review experiencePreferred Skills:Experience managing commercial collections portfolioProficient with Excel, including pivot tables and V lookupsKey Responsibilities:Hires, develops, and manages qualified associates to reconcile and collect a specified portfolio of accounts receivable.Provides detailed reporting of portfolio aging and collection efforts as directed by Sr. Management.Works with key customers to resolve disputes and non-compliance issues, prepares settlement proposals, negotiates resolution with customer and presents to management for final approval.Provides timely and accurate communication of Credit and Reconciliation policies and procedures to Credit department associates.Communicates areas of concern or interest regarding customer account status or business process to Senior Management in a timely manner.Oversees and ensures that Ingram Content Group Credit Policy is consistently adhered to in the daily functions of the Credit Department staff.Addresses internal and external customer issues as they arise or escalate.Oversees preparation of credit limit reviews for all accounts within their portfolio, ensuring the reviews are conducted in accordance with Ingram Content Group Credit Policy.Monitors the workload of the Credit Representatives, Billing Analyst and Reconcilers and makes adjustments as needed.Recommends and implements process improvements, new tools, as necessary to improve productivity and efficiency.Evaluates and addresses personnel issues as they arise.