Vacancy caducado!
Product Support Specialist in Knowville, Tennessee Posted 04/20/22THE TEAM YOU WILL BE JOINING:
- National leader in mobile technology consulting and sales based in Knoxville, TN
- Nearly 30 years of history providing customer service and sales with a footprint of over 750 locations in 40 states
- Recognized as the "Agent of the Year" 3 times for a leading network provider
- People first company that believes their employees are the secret ingredient for their sustained success
- Employee first culture where you are treated as their most important customer
- Industry leading training and development program that allows you to advance your career while learning new skills and technologies
- A competitive compensation package with overtime possibility
- The opportunity to be a part of team that has a lasting impact on their industry
- Knoxville, TN
- Support nationwide access control rollout and installation initiative
- Respond to inbound user requests via phone and ticketing system
- Troubleshoot and support proprietary access contral and badge access points as well as third party hardware
- Provide customer support and act as an advocate for the customer, pushing for a resolution of issues in a timely manner
- Interest in a career in Information Technology
- Background in alarm, access control, or information technology is ideal
- Basic networking knowledge is a plus: Cisco or Merakie
- Experience with ticketing systems such as ServiceNow
- Excellent problem solving ability, troubleshooting skills, and the desire to work in an environment where teamwork and collaboration is required
- AS Degree in a technical field, technical certifications, or equivalent experience in a support role