Application Support Analyst - EDI

Coordinate Electronic Data Interchange (EDI) setup and maintenance between Stratas Foods and its internal and external customers. Deliver efficiently and effectively end-user support on the use of various types of software programs while fulfilling business objectives. Troubleshooting applications and software as well as assisting in the design, delivery, and improvement on in-house applications. Understand the business units’ strategy, objectives, issues and processes.Responsibilities1. Manage trading partner relationships utilizing OpenText (previously Liaison) ECS Toolset, SFTP and AS2 connections and configurations.2. Provide daily support and maintenance of EDI reports and EDI data transactions. (IE. EDI810, 812, 850, 855, 860, 865, 875, 880, 856, 997, 940, 943, 944, 945, and 204)3. Assist in development and streamlining of automated reports and processes using tools such as Batch files, Delta ECS, MEC ION.4. Develops and monitors customer and vendor integrations, ongoing maintenance, and support activities5. Recommend data mining process improvements / reporting opportunities based on existing practices.6. Maintain a high level of customer service at all times.7. Support and understand in depth the Infor M3 system modules for CO (Customer Orders), DO (Distribution Orders) and Pos (Purchase Orders).8. Contribute to process development and best practice. Look at new ways to improve performance levels and supportability related to data integrity and data mining.9. Document new processes and procedures for I.T.department.10. Ensure I.T. knowledgebase is kept current.11. Effectively participate on cross-functional teams.12. Manage time effectively to meet individual and project deadlines.13. Other I.T. projects as needed CompetenciesAnalytical: Synthesize complex or diverse information, collects and researches data, designs work flow and procedures. Good analytical ability.Written Communication: Writes clearly and informatively, presents numerical data effectively, able to read and interpret written information. Good oral and written communication skills.Problem Solving: Identifies and solves problems in a timely manner, gather and analyze information skillfully, develop alternative solutions. Strong customer service orientation.Oral Communication: Speaks clearly and persuasive in positive or negative situations, listens and gets clarification, responds well to questions. Good listening and presentation skills.Business Acumen: Understands business implications of decisions, aligns work with strategic goals. Good interpersonal relationships with peers and management.