Job Details

ID #17224212
Estado Tennessee
Ciudad Cookeville
Tipo de trabajo Permanent
Fuente Flowserve
Showed 2021-07-24
Fecha 2021-07-13
Fecha tope 2021-09-11
Categoría Etcétera
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Applications Engineer - Technical Customer Support

Tennessee, Cookeville

Vacancy caducado!

Job Description: This position is responsible for providing overall customer support with an emphasis on quotation, technical, and application support, and ensuring contractual obligations are met from a commercial and technical perspective.

Requirements Principle Accountabilities:
  • Provide technical, application and quotation support for Valve and Automation products to customers.
  • R e a d , a n al yz e , a n d i n te r p r e t ge n e r a l in d u s t r y and customer specifications.
  • Accurately size and select valves and actuators and perform calculations to satisfy the customer's requirements.
  • Display the appropriate initiative, flexibility and responsiveness to satisfy the customer's requests within the guidelines of Cookeville's performance objectives and procedures.
  • Coordinate requests between customers and Flowserve resources. Help provide alternative options for supplying unavailable products and services.
  • Establish and maintain proficiency with products, procedures and operating system.
  • St a y a b r e a s t o f p r o du c t a n d c u s t o m e r r e qu ir e m e nt s , s u pp o r t in g th e p r o d u c t v i si o n a n d st r a teg y a s def i n e d i n c o o pe r a t io n w i t h t h e s a l e s a n d op e r a ti o n s te a m s , a n d w o r k i n g c lo s e l y w i t h t h e en g in e e r i n g , s a le s , a n d op e r a t i on s t e a ms t o en s u r e fi n an c i a l go a l s a n d c u s to m e r e x p e c tat i on s a r e m et .
  • Su p p o r t p r od u c t i n st a l l at i o n , t r o u bl e s ho o ti n g , an d fi e l d s e r v i c e a c t i v i t i e s a s r eq u i r e d .
  • M a i nt a i n a c c u r at e p r od u c t i n fo r m a ti o n i n t h e O r a cl e E RP s ys te m , i n c lu d i n g d e v el o p m en t an d i n pu t o f n e w p a r t n u m b e r s , de scr ip t i o n s , an d ot h e r r e l e v an t p r od u c t da t a .
  • M a i nt a i n a c c u r at e in d u s t r y in f o r m a ti o n i n c l u di n g c o m p e ti t o r a n al ys e s , n e w a pp l i c at i o n a n d te c hn o l o g y o p po r t u ni t ie s , a n d ge n e r a l i n d u st r y c o nd i ti o n s a n d t r e nd s .
  • Support and administrate Flowserve/Cookeville operational policies and guidelines as required.
  • Communicate in a professional manor at all times, both oral and written.
  • Other assigned projects and duties required by management within the needs of the organization.

Requirements:
  • College Degree desired. High School Education with appropriate experience a minimum.
  • Strong mathematical and computer skills. Proficient in Microsoft Office applications. D e m o ns tr a te s f a m ili a rit y w i t h E R P s y s te m s and/ o r da t a entry ( Oracle knowledge a plus).
  • This position requires independent analysis and exercise of judgment, a comprehensive understanding of Flowserve products, their performance characteristics, and applications.
  • Requires strong problem solving, communication, and organizational skills with the ability to establish priorities and work to specific deadlines with minimum supervision.
  • Ability to multi-task and work in fast pace team orientated environment.
  • Demonstrates the ability to write reports, business correspondence, and general ability to effectively present information and communicate with all levels within the Flowserve organization, customers, associates, etc.

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