Contract Renewal Specialist

Description Robert Half is proudly partnering with a reputable software company to recruit for a dynamic Affirmative Renewal Specialist. Our client is a forward-thinking brand committed to innovation, superior customer service, and comprehensive offerings.Job Description:As an Affirmative Renewal Specialist, you will play a crucial role in inspecting our pipeline for overdue customer contracts and streamlining the renewal process. You will be responsible for contract analysis, filling out templates, and coordinating customer interactions. In addition, you should be comfortable with producing relevant paperwork and providing customers with comprehensive follow-up support. In case of customer disinterest in pricing, your job will involve coordination with the related department to troubleshoot the situation.Responsibilities:Overseeing the pipeline of customer contracts due for renewal.Analyzing and producing legal contract documents proficiently and accurately.Recognizing whether contracts are on own paper or the customer's.Filling out templates and ensuring all legal paperwork is completed efficiently.Providing excellent customer service and conducting systematic follow-ups with clients.Using Salesforce for sending out quotes and organizing customer information as necessary.Coordinating with related departments in case a customer is not interested in pricing.Canceling contracts in Salesforce for those that will not renew.Requirements Minimum of 3 years of experience in a similar role within the IT Software industry Demonstrable proficiency in using CRM software, particularly Salesforce Extensive knowledge and experience in contract administration and renewal Ability to manage and track multiple contracts simultaneously Strong negotiation skills for contract renewals Understanding of legal requirements and regulations related to contract management Excellent interpersonal and communication skills to effectively liaise with clients and team members High attention to detail and strong organizational skills Ability to work independently and make decisions under minimal supervision Bachelor's degree in Business Administration, Law, or a related field is preferable Certification in Salesforce Administration would be a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .