Analyst, Customer InsightsOverall Job SummaryThe Analyst, Customer Insights will be responsible for the successful execution of quantitative and qualitative research studies. Responsibilities will include questionnaire design, project management, analysis, and reporting/presentation of findings. The role will manger multiple research projects and help translate data into actionable insights. The Analyst must have the ability to think strategically and work with multiple internal stakeholders and outside partners to support the development, execution and socialization of research studies.Essential Duties and Responsibilities (Min 5%)
Develop and design both quantitative and qualitative research studies (surveys and discussion guides)
Oversee end-to-end execution of research studies
Manage external agencies for the execution of research projects
Work collaboratively with internal stakeholders across multiple departments to develop relevant, actionable research studies
Synthesize data into compelling presentations & reports that effectively communicate key insights
Identify opportunities to combine data sources to uncover new insights
Socialize research findings across the organization
Consult with internal stakeholders to identify needs and opportunities for research initiatives
Incorporate external research / data to enrich research findings where applicable
Required QualificationsExperience : 3+ years of experience in customer research, consumer insights or market research. Retail/CPG experience a plus.Education : Bachelor’s degree from an accredited college or university in Business, Statistics, Marketing or related field. Any suitable combination of education and experience will be considered.Preferred knowledge, skills or abilities
Experience in survey design and programming
Knowledge of both quantitative and qualitative research techniques
Strong organization and project management skills
Excellent critical thinking and problem solving
Understanding of statistics
Proficient in Microsoft Office, specifically developing PowerPoint presentations
Experience in presenting to all levels of an organization
Experience in statistical analytics, survey analytics and data visualization
Proficiency in SQL and Tableau preferred
Working Conditions
Normal office working conditions
Physical Requirements
Sitting
Standing (not walking)
Lifting up to 10 pounds
DisclaimerThis job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.ALREADY A TEAM MEMBER?You must apply or refer a friend through our internal portalClick here (https://performancemanager4.successfactors.com/sf/home?company=tractorsup)CONNECTIONOur Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.Learn MoreEMPOWERMENTWe believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!Learn MoreOPPORTUNITYA lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.Learn MoreJoin Our Talent CommunityNearest Major Market: Nashville