Client Liaison and Logistics coordinator: Logistics

PRIMARY RESPONSIBILITIESCoordination and Operation of the Logistics, sample storage and client interaction. Responsible for managing all aspects regarding Logistics of samples and administrative functions for the Geochem division. Responsible for day to day satisfaction of client complaints and queries. Acts as the first point of contact from sample receipt till final reporting.SPECIFIC RESPONSIBILITIESResponsible for the day-to-day Supervision, Coordination and Operation of the Logistics, client interaction and related queries/enquiries.Execute submission sheets review against quotes, to ensure instructions are clear and according to quote submitted.Responsible for achieving a high degree of project execution and client satisfactionInteract with section managers, by making timely technical decisions with regards to client complaints or queries.Responsible for maintaining and applying the disciplinary code of the companyResponsible for building a motivated team, focused on client service, quality and satisfaction.Maintain a clean working environmentKeep relevant communications confidentialComplies and conforms to the laboratory quality management system (ISO17025 and SANAS)Client Liaison and Logistics Coordinator: Logistics Overtime submission sheets must be properly checked (Name, employee number, correct hours claimed) before handing in to HOD for approval.Adhere to all quality and safety requirements of the SGS management system.Perform any other reasonable tasks as assigned by direct line manager.Operate to the highest standards of ethics, in accordance with the SGS Statement of IntegrityMaintains an appropriate document trail (Quote, Submission sheet, Proof of payment, registration of client account, and all other documents related to a client request and sample submission.Requesting of sample repeats to individual sections.COMPLIANCE & AUTHORITY  Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action.Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.Assist with production coordination with specific collaboration with other section on sample movementAssist with the training and verification of Sample Logistics StaffCheck on daily staff attendance and address any problem timeously and pro-actively.Ensure that required consumables and inventory stock levels/PPE for Fire Assay are monitored and maintained for daily, night & weekend shifts.Ensure the maintenance of the laboratory instruments and apparatus is performed and maintain equipment records, logbooks, files and registers accordingly.Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation.