IM Site Specialist

We are seeking an IM Site Specialist who will manage and own stakeholder relationships and service delivery for commercial and technical systems within Global IM for their relevant sites and regions. In this position you will serve as the business relationship conduit for the allocated site stakeholders on Global IM Technologies to enable the business to achieve its objectives through the effective use of technology.This position will see you become part of a highly specialised team, who consistently push the boundaries of digital, technology, and automation innovation to drive a smarter, safer, and more sustainable enterprise.Core Responsibilities (amongst others):   Adhere to the safety protocol in the region and be a safety leader for all Global IM activities.Serve as the business relationship conduit for the allocated site stakeholders on Global IM TechnologiesImplement, track and monitor performance dashboards and highlight opportunities for improvement across relevant sitesImplemented and Support Commercial and Operational technology principles, standards and designs for operations.Support the prioritisation of localised IM (Commercial and OT) Solution “Demand Requests” and ensure resourcing synergies are captured across sites.Manage and take responsibility for the overall remediation of all IM critical service disrupting incidents (including RCA and remediation plans and actions).Monitor and control all global IM priority calls (Incident Management).Identify service improvement opportunities from data trend analysis and Global IM customer input/need.Prepare and distribute IM monthly performance reportsMonitor and manage onsite Global IM contractor resources to ensure alignments with the contract and SLA expectations (safety, contractor packs, etc.)Ensure effective Global IM change management processes are in place for any new infrastructure or system changes at the site and regional levelsTranslate business requirements into functional specifications for the Global IM organisation