Director, Business Planning & Operations, India and South Asia

Team Summary A unique opportunity exists to join Visa and the INSA (India and South Asia) cluster, one of Asia Pacific's, and the world's, fastest growing commerce and digital payments ecosystems. Strong economic growth, rapid social and demographic change, proactive payments regulation and rapid acceleration of digital commerce make these markets some of the most exciting in the world. The Strategy and Business Transformation function plays a key role in shaping Visa’s medium and long-term strategy in the markets, solving country-specific opportunities and challenges, in partnership with executives and business leaders across Visa’s organization. Initiatives would include but not be limited to market strategy, product strategy, multi-year planning, and organic / inorganic growth opportunities. The team is responsible for developing thought leadership and capturing emerging trends in the payments industry, cross pollinating best from INSA to the world and vice versa. The team also supports cross-functional teams in executing that strategy and ensures successful ongoing business operations. The team partners with corporate functions within Visa to develop and enhance best practices leveraging the full suite of expertise that the business requires, such as Marketing, Legal, Finance, Technology, Risk, People, Client Services and Communications. What a Director, BPO - INSA does at Visa: The Director will be entrusted with a broad portfolio of responsibilities to accelerate growth, drive short and long-term opportunities and mitigate challenges to build our business for the future. The successful candidate will work closely with the Country and Functional leadership teams within INSA, as well as their broader teams across the region, to understand market landscapes, Visa Strategy, and assist with Go-to-Market (GTM) priority initiatives that can help accelerate growth in the respective markets, and execute on those key strategic initiatives, including but not limited to: business/market expansion, organizational re-design, multi-year strategic initiatives, capability building and GTM plans.  The successful candidate will also work in close collaboration with the corporate functions, to develop and manage scorecards and targets, performance management measures and metrics, and develop reporting and executive communication formats and cadences, therefore validating the efficacy of our strategy and its execution. This position will report to the Head of Strategy and Business Transformation, INSA. Key Responsibilities:  Facilitate the cluster’s strategic plans through thoughtful analysis of market developments, opportunities & threats and recommendation of key strategies to be implemented Drive the overall cluster strategy execution by leading the annual prioritization process and implementing a strategy PMO framework to enhance execution discipline of defined priorities and account plans  Lead the strategic dissemination of objectives across regional, country, and account levels, ensuring alignment with organizational vision Maintain a strong understanding of the business and each of the local market landscapes to provide solid foundational context for critical strategic projects Oversee monthly performance tracking through the development and monitoring of comprehensive scorecards to drive accountability, strategic insight, and continuous improvement  Collaborate with the Sales Excellence team to ensure optimal client coverage, world-class sales discipline/performance management and an effective sales operating model across the cluster Partner with Finance and People teams on business planning, including workforce/location planning, budget management, KPI monitoring, operational and process improvements Establish and maintain the appropriate governance for evaluation of investments and expense management in general, assuring profitable growth and optimal resource allocation Work cross-functionally, ensuring close coordination with AP and market BPOs. This includes development of market visit materials, curation of updates from the cluster for Visa's quarterly Earnings calls and other forums (All Staffs, EC Reports, Board Notes, etc.) Why this is important to Visa This role is critical in ensuring the cluster is equipped with the right data, tools and resources to optimize short and long-term opportunities and mitigate challenges. Playing a large part in the efforts to drive rigorous, fact-based recommendations for business leadership design, the role is key in achieving strong cluster and business performance.