Technical Account Manager

Group Manager tasks include but are not limited to: IT Project Management when onboarding new clients Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders Draw up project plans and timelines. IT Procurement Good communicator Organizing IT resources to meet PMO/Client timelines. Maintain relationship with client/client IT into BAU environment To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime. Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required Owning project/client change requests within IT environment Must be prepared to chase stakeholders for outstanding actions Host meetings and circulate minutes/actions clearly and concisely Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT