Sales & Marketing Coordinator

Scope of Position:A detail-oriented Sales and Marketing Coordinator to contribute to the achievement of sales and marketing targets by supporting Sales and Marketing Manager and coordinating sales site inspections. Supporting the Sales and Marketing department with administration duties. The Sales and Marketing Coordinator's responsibilities include supporting sales, coordinating with other departments, problem solving, handling administrative duties, budget tracker, Sales and client tracking, assisting the Sales Manager with rate contracts and tracking thereof.  Arranging extensive travel arrangement local and international for department.  Strong Admin skills required.Sales and Marketing Coordination:Helping the Sales and Marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material.Handling urgent calls, emails, and messages when Director of sales and marketing is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection.Following up on quotes and assisting with conversion.Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.Developing and maintaining online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.Preparing a function sheet and coordinating pre-con and post mortem of events.Making the company's services as attractive to potential customers as possible.Ensuring adherence to laws, regulations, and policies.Collaborating with External Marketing Consultants to ensure that the Digital Strategy is aligned with all marketing efforts and that all collateral is aligned to promote the image of Pullman Hotel Cape Town City Centre Hotels.Coordinate digital media related queriesManage Trip-advisor listing, Q&A and responds to reviewsInnovate, implement and drive ACCOR local campaigns, events.Manage Pullman Hotel Cape Town City Centre website with External Marketing ConsultantsDistributing approval contracted rates, with client follow up and record or report keeping.Assisting with any administration related functions. Operational duties:Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilitiesConduct regular walk about and site inspections to familiarize with current hotel operational standards.  Report any concerns to the Sales Manager or Director of Sales and Marketing.Be available to assist with site inspections for potential clientsBe available during busy periods to oversee events, which may be over weekends or late evening.Systems & Procedures:Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and proceduresFollow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy ManualsComplete all duties and ensure a concise hand overTrain and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatory trainings that are required for your position. Guest service and Employee Relationships:Always Recognize and greet the guests firstRespond to any reasonable tasks as assigned by superiorsProvide efficient, friendly, and professional service to all guestsGuest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfiedLead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer SatisfactionTake initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties ariseWork together with trust so that colleagues and management meet the goals of the department/HotelTreat customers and colleagues from all cultural groups with respect, sensitivity, and transparencyTake every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the HotelImplement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers.Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleaguesResponsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel, together with the Sales and Marketing Manager.Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the saleCold call potential clients via telephone and emails and arrange meetings for new businessRegularly attend/host events where top clients and new clients are entertainedEnvironmental and Social Responsibility:Work closely with the hotel in participating where possible in community-based projectsMaintain awareness of new initiatives and the continuously growing social economic Program of the hotels               Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in useParticipate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to wasteActively participate in all social development drives with local communities and initiativesActively participate in the food & beverage waste program of the HotelReduce the use of paper by not printing unnecessarily and recycle used paperGeneral and other Duties:The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustmentThe position required the employee to perform tasks in any area of the hotel as requested by Management from time to timeAbide by Accor policy on EEO and Harassment in the workplaceEnsure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimizationThe position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the HotelEnsure security and protection of Guests the belongings as best possible, report any items left behind by guestBe committed to the safety of Guests at all times and report any suspicious activity in the hotel to the ManagerPractice Safety at all times including constant awareness of safety hazardReports to work on time and according to posted scheduleAgree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunityBe committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives