Floor Manager

ADVERT : FLOOR MANAGERJoin Our Team as a Floor Manager at PPG!Are you an experienced leader with a passion for online studio operations? Power Play Global (PPG) is looking for a dynamic Floor Manager to oversee our Live Studio operations and ensure seamless execution of our gaming services.About the Role:As a Floor Manager, you will be responsible for managing studio operations across various shifts, ensuring compliance with South African Gaming Regulations, company policies, and industry standards. You will work closely with the Operations Manager/GM to maintain a high level of professionalism, resolve technical issues efficiently, and enhance operational performance.Key Responsibilities: Ensure full compliance with South African Gaming Regulations and company policies. Ensure that high standards are maintained at all times. Supervise Studio Presenters, Shufflers, to maintain smooth gameplay and service excellence. Identify and resolve technical issues within the studio promptly. Lead communication efforts, address complaints, and handle conflict resolution professionally. Maintain a positive and professional work atmosphere, representing management with confidentiality and diplomacy. Provide reports on operational performance, internal mistakes, and key incidents. Assist in executing new directives and ensure compliance with evolving policies. Perform additional duties as required to support studio operations.