Principal Genesys Cloud CX Consultant

We are seeking an experienced Principal Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions. Responsibilities: Design, implement, and support Genesys Cloud CX solutions to meet client requirements. Proficiency in Architect flows, IVR scripting, call routing (DTMF/speech), and SIP/VoIP fundamentals Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects. Customize and integrate IVRs and data sources within the Genesys Cloud platform. Drive migrations from legacy environments to Genesys Cloud. Configure and manage queues and skills in Genesys Cloud. Provide technical expertise and support for Genesys Cloud implementations and integrations. Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations. Collaborate with clients to gather requirements and design solutions that meet their needs. Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies. Maintain clear and effective communication with stakeholders and provide regular updates on project status. Generate technical documentation: Visio callflow diagrams, API specs, deployment plans. Excellent communication, stakeholder collaboration, and team leadership skills.