Instructional Designer

At iKhokha we're change-makers who believe in better—better products, better experiences, and a better future for our employees. As an Instructional Designer you’ll have the chance to shape the learning experiences of our employees, creating programs that truly make a difference. This is an exciting opportunity to apply your creativity and instructional design expertise in a dynamic environment. If you’re passionate about learning and development and ready to contribute to a culture of innovation and growth, we’d love to have you on board! So, what will you do?  The Instructional Designer will design and develop innovative learning solutions that meet organisational needs and enhance employee performance. This role requires applying instructional design principles, adult learning theories, and creative problem-solving to ensure training programs are aligned with business objectives and learner needs. The Instructional Designer will collaborate closely with the Learning & Development team as well as subject matter experts (SMEs) and business stakeholders to design, develop, and implement learning experiences.  In addition to the above, you will: Training Needs Analysis: Partner with Learning Manager, SMEs and stakeholders to identify learning objectives and gaps Analyse job roles and competencies to define training requirements Gather data through interviews, surveys, and performance metrics to understand learner needs Draw up a competitor profile and constantly keep up to date – use as part of refresher training Learning Solution Design and Development:  Create engaging and interactive content for e-learning, instructor-led training, and blended learning programs Develop storyboards, scripts, and prototypes for review and feedback Use authoring tools to create high-quality multimedia training materials Designing and developing training materials for various delivery methods/mediums Incorporate gamification, microlearning, and scenario-based learning techniques Ensure all content meets quality, usability, and instructional design standards Collaboration with SMEs and Stakeholders:  Facilitate workshops to gather content insights and align on learning goals Present design ideas and prototypes to stakeholders for feedback and approval Ensure strong partnerships to produce relevant and accurate training materials Foster cross-functional collaboration to integrate training into broader initiatives Act as the primary liaison between the design team and SME’s Training Evaluation and Continuous Improvement: Develop assessments and feedback tools to measure learner progress and program effectiveness Use evaluation frameworks (e.g., Kirkpatrick’s model) to assess knowledge transfer and business impact Analyse feedback and performance data to refine and enhance content Regularly review and update content to align with evolving business needs Continuously refine training content and methods based on evaluation results Maintain and regularly update the company wide training repositories with the most recent training collateral for all employees to access