Reservation Agent

Respond to customer enquiries and reservation requests via phone, email, and messagesAssist guests in selecting the best options to suit their preferences and needsAccurately input and maintain reservation details in our systemInform guests about hotel services, current promotions, and special packagesModify or cancel reservations as required, ensuring guest satisfactionWork closely with the Front Office and Sales teams to deliver seamless serviceHandle guest concerns or complaints in a courteous and solution-focused mannerKeep accurate and organized records of customer interactions and bookingsFollow company procedures and policies relating to reservations and payments