Are you a customer service professional who loves helping others? Do you excel at managing challenging interactions and resolving conflicts? If so, this might be the perfect opportunity for you!We're looking for multiple Customer Service Officers to join our team on a permanent and ongoing basis at AFCA. The primary function of this role is to deliver exceptional customer service to consumers, complainants, representatives, and AFCA members. As a Customer Service Officer, you'll interact directly with complainants to understand their issues, provide accurate information, and guide them through the AFCA processes. Your responsibilities will also include accurately recording complaints received from various channels and maintaining precise records. Note: Hybrid working arrangements are available. Full-time attendance in the office required for 5 week on-boarding.
The Assessment Centre for this role will take place on Wednesday 26th March and successful candidates can expect to start on the first week of May.