Customer Support Manager

Job DescriptionWe are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction.ResponsibilitiesLead, coach, and manage the customer support teamDevelop and implement efficient support procedures and service standardsMonitor performance metrics and provide actionable insightsResolve complex customer issues and escalate when necessaryCollaborate with other departments to improve customer experienceRecruit, train, and onboard new support staffMaintain accurate records of customer interactions and performance reportsConduct regular team meetings and provide continuous feedback