Job Description:
We are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. The ideal candidate will serve as the primary point of contact for our clients, ensuring satisfaction, managing account activity, and maintaining strong business relationships.Responsibilities:Manage and maintain client accounts, addressing inquiries and resolving issues in a timely mannerServe as a liaison between clients and internal departmentsMonitor account activity and ensure accurate records and reportingFollow up with customers regarding services, contracts, or account updatesAssist in the preparation of proposals, agreements, and reportsProvide exceptional customer service and maintain positive client relationshipsIdentify potential opportunities to grow or improve accountsMeet performance metrics and maintain service quality standards