Customer Account Representative

Job DescriptionWe are seeking a motivated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. In this role, you will be the primary point of contact for assigned client accounts, ensuring their needs are met and providing solutions to enhance satisfaction and retention. The ideal candidate will have strong communication skills, a problem-solving mindset, and a desire to build long-term customer relationships.ResponsibilitiesManage and maintain client accounts, ensuring timely communication and resolution of inquiriesProcess orders, update account information, and track service deliveryIdentify customer needs and provide suitable solutionsHandle complaints and follow up to ensure resolutionMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure client satisfactionAssist in identifying opportunities to improve account performance