OverviewHilton Head Oceanfront ResortLocated on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.Job DescriptionEnsure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. ResponsibilitiesGuest Experience
Consistently ensure maximum guest satisfaction.
Be pleasant, smile, and greet all guests, using guest names when obtained
Handle all complaints to the guests' satisfaction.
Communicate with guests and receive feedback.
Monitor timing of guest experience and table turnovers.
Adjust all lights and music appropriately for each meal period.
Monitor and critique the quality and consistency of the food product.
Leadership and Training
Responsible for assigned shift, assisting in overall management of all F&B operations
Supervise and coordinate assigned shift.
Have full knowledge of all menus and beverage menus
Have full knowledge of responsible alcohol service
Pre-meal meetings conducted with service staff on a daily basis.
Supervision of floor during restaurant operation.
Ensure all side-work is completed to maintain a clean environment.
Train service personnel to follow rehearsed service scenarios.
Demonstrate excellent teamwork with internal associates
Assist with schedule, forecast, payroll, Kronos, Medallia, MOS
Complete scheduling and maintain productivity of service staff.
Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.
Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times.
Restaurant Operations
Contribute to the profitability of the restaurant through cost control effectiveness.
Perform weekly, monthly and quarterly forecasting.
Spot check liquor pars.
Order daily supplies.
Take food and beverage orders from guests
Enter in orders to the computer ensuring accuracy and timeliness
Manage walk-up and seated guests appropriately
Demonstrate full working knowledge of POS system
Expedite table turnover and table resetting.
Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed.
During service, constantly inspect tabletops, side-stations and tray stands for consistency.
Process Accounts Payable invoices for various vendors.
Answers office phone greeting internal and external guest.
Check voicemails, e-mails and faxes and follow up accordingly.
Sales and Marketing
Implement sales promotions, marketing, and merchandising programs.
Constantly perform positive up-selling techniques with service staff.
Manage and update Open Table with Reservations reviewed on a daily basis.
Manage special events.
Safety and Standards
Know emergency procedures and work to prevent accidents.
Ensure proper function of all service equipment.
Enter all maintenance deficiencies in Synergy and follow up
Be familiar with and enforce all policies related to liquor liability laws. Specifically: Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
Prohibit sale of liquor to minors.
Maintain the physical atmosphere and cleanliness of the restaurant.
Ensure staff’s uniforms and appearance meet specifications.
Know and adhere to all Omni policies, procedures, and standards.
Qualifications
Must have Associate Degree or equivalent.
2+ years of experience in a Restaurant Management role.
Upscale hotel experience is preferred.
Must be able to stand on feet for 8 hours a day.
Must have the ability to multitask.
Must be able to lift 20 lbs.
Prior history utilizing Micros preferred.
Three meal dining experience (breakfast, lunch, and dinner) preferred.
Understanding of Food and Beverage financials including cost and par controls is preferred.
General knowledge of Microsoft Word, Excel, and PowerPoint.
Must have a strong attention to detail as well as strong customer service skills.
Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification.
Must be able to work a flexible schedule including weekends and holidays.
Innovative ideas to enhance the guest experience in an upscale dining environment.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-SC-Hilton Head IslandPosted Date21 hours ago(12/22/2024 10:34 PM)Requisition ID 2024-117519 of Openings 1Category (Portal Searching) Food & Beverage