Tech Support
Primary Responsibility:
Successfully supporting technology needs of commercial offices. Monitor and respond to support requests via ticket system/phone/in person on-call based schedule.
Typical response time is 30 minutes followed up by a resolution or plan for a resolution within 2 hours.
Provide onsite support in clients offices.
Secondary Responsibilities:
In downtime calling and checking in with current clients to make sure they do not have any open issues. Reviewing their needs to make proactive suggestions.
Responsible for post-proposal communication for both current and new clients.
Manage intercompany communications between staff and update support documents/knowledge base.
Plan/Manage customer IT projects such as server/network deployments.
Requirements:
Experience in selling IT products & services
Experience in managing Office365 / Google Workspace products.
Knowledge and experience with Information Technology Support and/or Software that caters specifically to these Industries. (cPanel, Unifi, Azure etc.)
Excellent Presentation and Communication skills – Speaking, Writing, Relaying information.
Strong interpersonal and networking skills.
Job Type: Part/Full-time
Onboarding time:
30-90 Days
Job Types:
Full-time, Part-time
Expected hours: 20 – 40 per week
Benefits:
Flexible schedule
Paid time off
Professional development assistance
Referral program
Position can grow with company
Schedule:
4-8 hour shift
Monday to Friday
On call
Education:
High school or equivalent (Preferred)
Experience:
IT support: 2 years (Preferred)
Microsoft Windows Server: 3 years (Preferred)
Office365 / Google Workspace management: 1 year (Preferred)
Active Directory: 2 years (Preferred)
Linux / Windows Server Management: 2 years (Preferred)
Ability to Commute:
Bluffton, SC
Hilton Head, SC
Okatie, SC
Willingness to travel:
25% (Preferred)
Work Location:
Multiple locations