The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.The Sales Support Specialist will provide customer service to new and existing customers. Growth opportunities in Account Management and Sales. Under general supervision, provides customer service to new and existing customers via the phone, email or in person.Essential Functions:
Maintains required order documentation
Enters account order information into system
Maintains ongoing customer and/or contractor communications and coordinates logistics in various projects.
Takes order requests from customers via phone, email or in person; ensures product availability and enters order information.
Answers customer inquiries.
Regularly determines product availability and modifies customer orders as needed
Frequently communicates effectively with customers, sales staff, warehouse staff and administrative staff while processing orders
Maintains product knowledge and stays current on vendor promo pricing
Assists sales team with quote creation when needed
Manages weekly operations calls and meeting spreadsheets
Works with customers and AR on a daily/weekly basis when processing deposits and additional customer payments
Knowledge, Skills and Abilities:
Ability to learn JF Petroleum Group products, services, systems and procedures
Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate
Skills in negotiating with others
Ability to work well with customers, supervisors, and other employees by phone, email, or in person
Ability to handle multiple projects, assignments and accounts
Ability to communicate effectively in writing
Mechanically inclined. Strong desire to develop product knowledge
Requirements
Highschool Diploma or GED required; Bachelors Degree preferred
Excellent customer service skills
Basic math skills
Basic computer skills-proficient in Microsoft Word and Excel.
High attention to detail and solid organizational skills
Must possess and maintain valid drivers license
Fantastic opportunity for advancement into sales and account management
Compensation is competitive and commensurate with knowledge and experience.
Must be able to meet companys employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company.
JF Petroleum offers:
Competitive pay
401(k) with company match
Paid time off
Paid holidays
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Life insurance-company provided
Bonus program eligibility
Paid training for field personnel
Uniforms provided for field personnel
JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status