Customer Service Representative

Job DescriptionWe are seeking a Customer Service Representative to join our growing team in Charlotte. The ideal candidate will be the first point of contact for our clients, ensuring their questions and concerns are handled efficiently and professionally. If you are a dependable communicator with a passion for helping people and problem-solving, we want to hear from you.ResponsibilitiesHandle incoming customer inquiries via phone, email, and in-personResolve product and service issues promptly and accuratelyMaintain records of customer interactions and transactionsFollow up to ensure customer satisfaction and problem resolutionCollaborate with internal departments to provide timely solutionsAssist in identifying trends in customer feedback for continuous improvement