GRC Platform Administrator

The GRC Platform Administrator will work closely with the Governance Risk and Compliance team.  They will develop, maintain, support and add features to the low code GRC system but will also support the IT functions needed to report on the data this system will provide.  Improve operational efficiency and regulatory compliance within OUTsurance and aligning the system changes with its sister companies in Ireland and YOUI in Australia by being flexible to communicate and meet in these stakeholder’s time zones.Job ResponsibilitiesGovernance:Complete system improvement items on the ReadiNow applicationEnsure our support processes are followed and maintained in alignment with ITIL standards adopted at OUTsurance.Ensure all OUTsurance IT software change and release processes and standards are followedBusiness Analysis, Solution Design & Testing:Consult with business areas to optimise and embed the ReadiNow platform at OUTsurance to support their business processes through lean design principles.Ensure we understand the problem and business outcome first before working on solution options.Ongoing engagement with the ReadiNow team and review of their roadmap of platform updates, to proactively assess the impact on OUTsurance and the level of testing required.Consult with other IT areas and system owner to facilitate necessary integrations between applications.Application Support:Focus on providing high quality support across OUTsurance and the wider groups business areas using the ReadiNow platform.Collaborating at times with YOUI and Ireland on platform problems, impacting both companiesProactive prioritisation of application incidents and keeping our user’s informed of resolution progress.Contribute to the management of major incidents in partnership with ReadiNow support team. After hours support (where required for incidents and or platform releases)Documentation & Reporting:Manage continuous maintenance of system related artefacts, updating of support processes and procedures.Updating of application incident and change request tickets in 4me and Jira ticketing system.