Customer Success Executive (Events)

Responsibilities:Act as the main point of contact for sponsors (or via the commercial/sales person) into other functions within ECP, maintaining a positive and proactive relationship to ensure customer satisfaction and retention.Work closely with the commercial/sales team to understand the sponsors’ needs and expectations and provide support in maximizing their sponsorship packages.Serve as the operational-commercial liaison to ensure that all sponsorship deliverables are aligned with internal capabilities and timelines.Send marketing and sponsorship manuals; track and follow up on required documentation.Coordinate with the marketing team to promote client participation and increase sponsorship visibility.Proactively identify and resolve any issues or concerns raised by clients.Collect guest lists from clients and ensure accurate and timely registration.Obtain artwork from clients and coordinate across departments to seek necessary approvals.Participate in internal and client meetings; provide status updates and address any concerns.Assist with onsite event execution to ensure client satisfaction and successful sponsor activation.Onboard sponsors and exhibitors within 48 hours of contract signature (includes sending welcome letter and collecting logos).Fulfil sponsorship deliverables in line with agreed timelines.Execute sponsor and exhibitor communication plans within agreed timelines and deadlines.Maintaining strong, proactive relationships with sponsors and exhibitors.Understanding and meeting client needs and expectations.Supporting the commercial team to maximize the value of sponsorship packages.Ensuring timely, consistent, and professional communication with clients.Collaborating with marketing to promote client engagement and exposure.Anticipating and resolving issues before they impact satisfaction or delivery.Managing documentation flow and artwork approvals effectively.Facilitating internal approvals by coordinating across departments.Contributing to the successful delivery of events and high client satisfaction.