Grosvenor Hotel Adelaide-Night Manager

Effectively manage the daily reconciliation of the Hotel’s tradingCheck and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operationEnsure maximum guest satisfaction as well as the safety and security of the property.Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.Process all management accounts as required.Ensure that reservations details for in house-guests are recorded correctly, ie. room rates,  dates of stay,  authority to charge.Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.Complete 'back up' procedures to save all data.Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.Provide supervision and support to the Front Office team and other departments when required.Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.Ensure department policies and procedures are understood by all employees and observed in tasks performed.Ensure effective communication of new and updated information regarding policies, rates and general hotel information.Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.Implement training programs for all employees, conduct induction and skills training.Carry out reception duties as required.Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.