OverviewWe are currently looking for a professional and motivated Office Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).Responsibilities
Manage the CSC office function, which may include running reports, payroll, scheduling employee training and handling office supplies and equipment
Design and implement efficient office processes and procedures
Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service
Recruit, manage and train Customer Service Representatives ensuring maximum productivity, customer satisfaction and compliance
Resolve customer complaints, research complex customer issues and monitor Customer Service team call transactions
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts, and more!
For eligibility and a full list of our benefit offerings please visit: https://jobs.suburbanpropane.com/benefits/ .Qualifications
Minimum of 3 years of related experience
High School diploma or GED (Associate’s Degree preferred)
Advanced customer service skills including experience dealing with complex customer service issues
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
As part of our pre-employment hiring process, background checks and drug screens are performed.Applications will be accepted until the position is filled.Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit www.suburbanpropane.com .It’s an amazing time to become a part of our team as we expand our national footprint andmake strides toward a sustainable, clean energy future!At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/Email to a friendNeed help finding the right job?We can recommend jobs specifically for you!Job Location US-RI-CoventryPosted Date 16 hours ago (3/24/2025 10:04 AM)Job ID 2025-15113Category Operations ManagementPosition Type Full-time Regular