SVP, Account Services

Under the direction of the President and CEO, the Senior Vice President (SVP), Account Services, helps to lead the strategic direction of Synchrony Healthcare Communications, Inc. This individual is responsible for developing and executing strategies to grow corporate revenue to meet and exceed corporate objectives, including client identification, development, satisfaction, and retention. The SVP leads and personally participates in business development opportunities and initiatives required to increase revenue to meet and surpass company goals, including managing the development and implementation of a new proactive business development plan.The SVP has direct responsibility for the Account Services department. The Account Services team is responsible for client identification, development, satisfaction, and retention; the SVP leads this team in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients. In addition, the Account Services team is responsible for leading client teams and internal cross-functional core teams in proactive strategic and tactical planning and execution, as well as the design, development, and execution of innovative pharmaceutical communications, programs and initiatives. The SVP is required to personally understand client challenges and lead internal and external teams to conceptualize, design, and deliver novel solutions to client needs in a manner that is consistent with the values and reputation of Synchrony.The SVP also has primary responsibility for assigned departmental personnel, including employee recruitment, mentorship, and retention. Accountabilities include developing, maintaining, and meeting or surpassing forecasts; client development, relationships, and satisfaction; team leadership; new business development; and the overall strategy, development, and execution of assigned departments.Job DutiesLeadership ManagementSupport the CEO in ensuring that Synchrony Healthcare Communications (SHC) is meeting individual company goals and objectives and adhering to corporate valuesManage all personnel and activities in the Account Services (SHC)Lead and oversee all internal and external client-related financial management and reportingManage the profit & loss (P&L) activity and reporting for all client-related activitiesMonitor and manage all client-related activities to ensure timely delivery of products and services to clientsEnsure internal team compliance with client contracts, timelines, and budgetsLead and support key internal committees pertaining to Account Services, business development, and client teamsMonitor staffing plans and make recommendations designed to ensure appropriate resources and support to meet the needs of our clients and our commitmentsExecute departmental personnel performance evaluation process, development plans, and business plans; hold frequent mentoring discussions and address areas requiring improvementEstablish and lead cross-functional teams in support of client needs for all clientsLead and support client strategic and tactical planning activitiesBusiness DevelopmentEnsure that existing new business revenue goals are achievedManage development and implementation of new business opportunitiesLead teams and resources to create and submit/deliver RFIs/RFPs, proposals, and new business pitches/presentationsLead and assist with business development opportunities and initiatives required to increase revenue to meet and exceed company goalsManage development and presentation of high-quality deliverablesSupport the efforts to design and implement corporate branding, marketing strategies, and selling initiativesProvide Synchrony Group cross-selling, new business development, and revenue growth for new and existing clientsManage development of client(s) scope of work/service and/or project agreementsOversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivablesInternal and External RelationshipsLead internal teams in all client services activities in addition to developing and maintaining personal relationships with Synchrony clientsFoster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needsRepresent the organization in an appropriate mannerBe a positive force for enhancing team culture, consensus-building, and internal communicationsFacilitate communication among team members and clients necessary to maintain strong relationships and effective account and project managementResolve conflicts and celebrate successes; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole teamKeep CEO apprised of all key client concerns and opportunities; provide brand review meeting contentKeep CEO apprised of all internal issues, concerns, and opportunitiesAttend client meetings and congresses, and communicate key learnings to the internal and client teams as appropriateLead client presentations, selling and defending the agency's point of viewMonitor industry and therapeutic area best practices and advances to ensure that Synchrony and its clients are at the cutting edge or leading the fieldKey CompetenciesEffective leadership skills, with a strong focus on account/client services and client cross functional team leadershipHigh level of integrity, confidentiality, and accountabilityWell-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skillsAbility to manage outcomes to win-win resolutionAbility to provide management direction and developmental support and mentorship to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibilityAbility to build and manage a best-in-class Account Services teamAbility to identify key issues and creatively and strategically overcome challenges or obstaclesEffective attention to detail and a high degree of accuracyExpert analytical thinking, planning, prioritization, and execution skillsStrong scientific and clinical skills and experiencesDemonstrated ability to manage key constituent relationships across multiple clients, programs, and activitiesExpert communicator both verbally and in writingStrong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics