Clerical Assistant 2Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4657281) ApplyClerical Assistant 2Salary$35,306.00 - $51,932.00 AnnuallyLocation Dauphin County, PAJob TypeNon-Civil Service Permanent Full-timeJob NumberN-2024-93949DepartmentDepartment of RevenueDivisionRV PA St Ltry Cstmr Spt DivOpening Date09/18/2024Closing Date9/27/2024 11:59 PM EasternJob Code00102Position Number50242021UnionAFSCMEBargaining UnitA1Pay GroupST03Bureau / Division Code00189350Bureau / DivisionBureau of Pennsylvania State Lottery - Customer Support DivisionWorksite Address1200 Fulling Mill Rd Ste 1CityMiddletown, PennsylvaniaZip Code17057Contact NameJachy MeyersContact Emailjacmeyers@pa.gov
Description
Benefits
Questions
THE POSITIONThe Department of Revenue is searching for a Clerical Assistant 2 for the claims division of the PA Lottery Department. This position requires excellent clerical and customer service skills to meet the needs of our retailers and customers. If this sounds like a position for you, apply today to join our team! DESCRIPTION OF WORKThis position requires the Clerical Assistant 2 to have excellent customer service skills in order to communicate effectively with customers and retailers. You must be detail oriented in order to proo claim forms, data enter claim forms, and compose correspondence as required. Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=50242021) Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:00am to 4:00pm, with a 30-minute lunch.
Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:
Six months as a Clerical Assistant 1 (commonwealth title); or
Graduation from high school; or
An equivalent combination of experience and training.
Additional Requirements:
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Customer service experience.
Call center experience.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 Preferred Qualifications: Do you possess previous customer service experience?
Yes
No
02
Preferred Qualifications: Do you possess previous call center experience?
Yes
No
Required Question
AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov