Job Details

ID #46052936
Estado Pennsylvania
Ciudad Statecollege
Tipo de trabajo Permanent
Salario USD Depends on Experience Depends on Experience
Fuente Pennsylvania State University
Showed 2022-09-28
Fecha 2022-09-09
Fecha tope 2022-11-07
Categoría Escritura/edición
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Service Owner, Endpoint Management and Virtual Application Streaming

Pennsylvania, Statecollege, 16802 Statecollege USA

Vacancy caducado!

Service Owner, Endpoint Management and Virtual Application Streaming Penn State IT is looking for an innovative and highly motivated leader with proven and demonstrable experience in the oversight and delivery of the strategy and roadmap for virtualized application streaming and endpoint management service. The successful candidate will have extensive experience with products that enable the organization to achieve business outcomes and financial objectives. The responsibilities of the position include coordinating with IT, business, and financial stakeholders to set priorities, manage service operations, and provide oversight to product teams. This position will provide leadership to a team of technical professionals who will manage the University's central end-point management and virtualized application and desktop streaming service that will be offered to students, faculty, and staff. Duties include:

  • Building the vision for the virtual applications and end-point managementservice, in collaboration with the unit leadership and stakeholders. The successful candidate will align the vision, roadmap, product features and capabilities with the University's IT strategic plan as well as stakeholder requirements.
  • Identify and manage service roadmap and features, including, but not limited to functional and performance benchmarking as well as integration with other key enterprise services and products. This will require the successful candidate to work in collaboration with other Penn State IT service managers/owners, as well as student and faculty representatives, and University IT leaders to ensure alignment and dependency management.
  • Build, manage and refine the product backlog. This includes understanding user stories and acceptance criteria for the team to build, test and deploy the service. The successful candidate will be expected to stay current with business, market, and technology trends to drive innovation and service growth.
  • Building prioritized sprint or iteration plans for agile teams to develop against and ensuring this is communicated to department leadership as well as the community in accordance with existing IT Service Management processes.
  • Coordinating communications and escalations to unit leadership as well as facilitating resolution of risks and issues related to the product backlog.
  • Establishing and reviewing service goals, objectives and success metrics to ensure consistent delivery of value to customers. Establish an advisory council, comprised of stakeholders from across the institution to continually improve value by prioritizing user stories, bugs and feature requests based on customer feedback.
  • Continuously and actively monitor service performance, adoption, and user satisfaction to drive continuous improvement and feature enhancements.
This position typically requires an Bachelor's degree or equivalent experience. Excellent interpersonal skills and the ability to communicate professionally and empathetically verbally and in writing with a diverse population are critical in this role. In addition, basic problem-solving, strong written communication skills and attention to detail are crucial. The location of this job can be fully in-person at the University Park campus or a hybrid mix of in-person and remote. Candidates must live in the local area or be willing to travel to campus as needed at their own expense. The following background checks must be successfully completed for this position: This position will require successful completion of standard background checks. The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission. Apply online at [click apply for more job details];/a> CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to [click apply for more job details];/a>, which will also provide you with detail on how to request a hard copy of the Annual Security Report. Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Copyright ©2022 Jobelephant.com Inc. All rights reserved. [click apply for more job details];/a>

Vacancy caducado!

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