Vacancy caducado!
Service Owner, Endpoint Management and Virtual Application Streaming Penn State IT is looking for an innovative and highly motivated leader with proven and demonstrable experience in the oversight and delivery of the strategy and roadmap for virtualized application streaming and endpoint management service. The successful candidate will have extensive experience with products that enable the organization to achieve business outcomes and financial objectives. The responsibilities of the position include coordinating with IT, business, and financial stakeholders to set priorities, manage service operations, and provide oversight to product teams. This position will provide leadership to a team of technical professionals who will manage the University's central end-point management and virtualized application and desktop streaming service that will be offered to students, faculty, and staff. Duties include:
- Building the vision for the virtual applications and end-point managementservice, in collaboration with the unit leadership and stakeholders. The successful candidate will align the vision, roadmap, product features and capabilities with the University's IT strategic plan as well as stakeholder requirements.
- Identify and manage service roadmap and features, including, but not limited to functional and performance benchmarking as well as integration with other key enterprise services and products. This will require the successful candidate to work in collaboration with other Penn State IT service managers/owners, as well as student and faculty representatives, and University IT leaders to ensure alignment and dependency management.
- Build, manage and refine the product backlog. This includes understanding user stories and acceptance criteria for the team to build, test and deploy the service. The successful candidate will be expected to stay current with business, market, and technology trends to drive innovation and service growth.
- Building prioritized sprint or iteration plans for agile teams to develop against and ensuring this is communicated to department leadership as well as the community in accordance with existing IT Service Management processes.
- Coordinating communications and escalations to unit leadership as well as facilitating resolution of risks and issues related to the product backlog.
- Establishing and reviewing service goals, objectives and success metrics to ensure consistent delivery of value to customers. Establish an advisory council, comprised of stakeholders from across the institution to continually improve value by prioritizing user stories, bugs and feature requests based on customer feedback.
- Continuously and actively monitor service performance, adoption, and user satisfaction to drive continuous improvement and feature enhancements.
Vacancy caducado!