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Job Description:Field Representative II - Cincinnati, OH (New Health Care Company) 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:
Proven category leadership
Exposure to attractive end-markets
Innovation mindset driving improved patient outcomes
Collaborative customer relationships
Deep global regulatory experience
Operational excellence and strong cash flow
Strong sales growth and profitability with significant recurring sales
We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company”.
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.
Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.
As a Field Service Representative II you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Training other service center employees with respect to operational protocols and processes and training customers on 3M product and processes through basic troubleshooting protocols
Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
Overseeing of local business operations to include metrics and required use of couriers
Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
Loading & unloading medical devices and supplies
Processing documentation for delivery and retrieval of products.
Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Having customer experience is a great asset to have in this role.
Company VehicleThis position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position. Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
High School diploma/GED or higher (completed and verified prior to start)
Three (3) years of customer service experience in a private, public, government, or military environment
One (1) combined year of experience in a team lead and/or supervisory role
Current, Valid Driver’s license
Additional qualifications that could help you succeed even further in this role include:
Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
One (1) year experience in training and scheduling & assigning daily work activities in a single location in a private, public, government, or military environment
Experience with Microsoft Office applications
Work location: Cincinnati, OH Travel: May include up to 10% domestic Relocation: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Certain job positions within 3M require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with 3M, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses. Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. The expected compensation range for this position is $57,887 - $70,750, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/enUS/careers-us/working-at-3m/benefits/.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.Pay & Benefits Overview: https://www.3m.com/3M/enUS/careers-us/working-at-3m/benefits/3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here (http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf) , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.