DescriptionJob SummaryThe Sr Loan Servicing and Quality Assurance Specialist integrates in-depth specialty loan knowledge with the research and resolution of complex inquiries and client issues. In addition, this role provides support to Loan Operations leadership in the functions of process improvement, performance management, and the execution of strategic initiatives.Essential Duties and Responsibilities
Day-to-day focus on resolution of complex loan issues where expertise is required to interpret against policies, guidelines, or processes
Deals with loan-related problems and the resolution of complex loan issues independently
Supports leadership with projects, implementations, and strategic initiatives
Demonstrates understanding of the loan operations processes to identify policy gaps and formulate policies to support the streamlining of related work processes
Minimizes risk to the bank through a solid understanding of procedural requirements, provides solutions to reduce errors, and to adhere to audit and control policies
Integrates a solid understanding of industry and business standards and practices
Applies professional judgment, analytical thinking
Interacts with internal and external stakeholders for issue resolution and problem solving
QualificationsKnowledge, Skills, and Abilities
Strong knowledge of loan systems; In-depth knowledge of lending and all loan servicing functions, local/regulatory requirements, and legal documents.
Thorough knowledge of all products and services offered by the Bank.
Skill in
Strong attention to detail.
High level of interpersonal skills and ability to communicate effectively in person, through email, and over the phone.
Ability to
Ability to work in a fast-paced, high-intensity work environment.
Job may require additional hours of work during peak periods to meet service levels.
Education/Previous Experience
Bachelor’s Degree or equivalent combination of education and experience.
Preferred experience in financial services, including experience in Loan Operations
Previous Lending Operations and quality review/control experience with knowledge of lending regulatory requirements.
Job: BankingPrimary Location: US-PA-Pittsburgh-PittsburghOrganization TriState Capital BankSchedule Full-timeJob Shift Day JobTravel NoReq ID: 2401786