Reference #: TICKE010854
DescriptionCity Experiences is seeking a Seasonal Ticket Agent for our Riverlink Ferry operation in Philadelphia.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The Ticket Agent performs ticket sales for the RiverLink ferry operation and applicable cash handing, all while providing an exceptional customer service experience to ferry riders. The Ticket Agent ensures the ticket booth and applicable areas surrounding it are kept clean.
Essential Duties & Responsibilities:
Perform Ferry ticket sales while providing outstanding guest service
Effectively interact with the public to deliver excellent customer service
Perform cleaning tasks of the ticket booth & property as required
Maintain waiting area to the highest levels of cleanliness in accordance with Company and client standards
Perform daily inspections of the dock and passenger waiting area near the vessel to ensure cleanliness and safety; take immediate corrective action as necessary
Present professional level of customer service and appearance to all clients, both internal and externally
Responsible for handling money and balancing deposits/money bags; perform deposits within guidelines provided by General Manager
Ensure required administrative forms are completed clearly and accurately
Ensure all receipts are accounted for
Generate settlement and recap reports as required
Report number and passenger count to Captain on each departure
Additional job duties as assigned
Requirements & Qualifications:
HS Diploma or equivalent
Valid Driver's License
Copy of DD214, if Veteran status
Exceptional customer service skills
Strong organizational and interpersonal skills
Excellent verbal and written communications skills
Ability to effectively interact with the public
Ability to work in fast-paced, quickly-changing environment
Ability to process calculations frequently and continuously
Basic computer skills
Minimum one-year cash handling experience, preferably in retail environment
Familiar with cash registers
Customer Service experience
Proven track record of working successfully in a team environment
Must be at least 18 years of age
Salary: $14/hour
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
QualificationsEducation
High School (required)Experience
1 years: Customer service (required)
1 years: Cash handling, preferably in retail environment (required)Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, relig ous creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.