Field Service Technician

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon  products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon. Provide turnkey support for start-up, IQ, OQ, and PQ, on new machine installations; Maintain necessary machine configuration documentation during installation.Support machine functionality by updating and modifying control software at customer sites, coordinating development activities for system upgrades, and training customers on equipment use and maintenance.Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time).Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed.  Approximately 75% travel required. Many customers are located in the Northeast, must be driving distance to PA, NY, NJ.Engage in ongoing training to maintain technical expertise on new and existing systems, while providing responsive support to customers, Customer Service, and Sales teams as neededProcess detailed expense and trip reports on all service visits, in a timely fashion.