Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and empathetic Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience with Captura Hall.ResponsibilitiesRespond promptly to customer inquiries via email, phone, and live chat.Identify and resolve customer issues with professionalism and efficiency.Maintain accurate records of customer interactions and transactions.Assist in developing and improving customer service procedures.Collaborate with other departments to resolve customer concerns.Provide feedback to management to enhance customer satisfaction.