Reference #: 1011761
SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.CHOP's Commitment to Diversity, Equity, and InclusionCHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.A Brief Overview
Under the general supervision of the Lead and Supervisor: process laboratory specimens, data entry, and specimen transport as ordered by the respective physicians. Must exhibit the ability to work independently and provide customer service using CHOP ICARE values and Service Standards.This role will processing and laboratory services responsibilities for the Metabolic and Advanced Diagnostic Lab.What you will do
Central Lab Services - Specimen Processing
Assess specimen requirements and specimen integrity
Triage, accession, process, and deliver specimens following established procedures
Store specimens according to laboratory-specific storage directives as needed
Customer Service
Face-to-face
Guided by CHOP ICARE Values and Service Standards
Interfacing with patients, laboratory staff, medical staff, medical courier, and vendors
Provide a patient-centric collaborative experience
Diffuse anger or frustration, aim to provide solutions
Answer questions and provide support
Phone
Proper phone etiquette following established procedures
Ensure a warm tone of voice
Diffuse anger or frustration, aim to provide solutions
Answer question and provide support
Call critical lab values to clinician
Specimen handling
Treat each specimen as a person
Exhaust all options when problem-solving to avoid re-collection
Equipment maintenance
Maintain and clean medical laboratory equipment (e.g. centrifuges, vortex, refrigerator, freezers)
Limited messenger service as required
Promptly delivers specimens or paperwork throughout the health care campus as required.
Promptly activates and executes the pneumatic tube downtime procedures as required
Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability
Scheduling
Must be flexible in scheduling and cooperation in performing all assigned tasks
Responsible for working rotating on-call, weekends, and holidays
Performs other duties as assigned by the Phlebotomy and Central Lab Services leadership teamSchedule
Monday - Friday: 12:30pm - 5:00pmEducation Qualifications
High School Diploma / GED Required
Technical Diploma Phlebotomy Preferred
Experience Qualifications
Scientific laboratory Preferred
Skills and Abilities
Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security
Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows
Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness.
Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, o al comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility
Licenses and Certifications
Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred or
Certified Phlebotomy Technician (PBT) - ASCP - The American Society for Clinical Pathology (ASCP) - upon hire - PreferredTo carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.EEO / VEVRAA Federal Contractor | Tobacco StatementChildren's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.