Corporate Account Manager

An Account Manager is responsible for generating leads, contacting potential clients, and promoting our services to drive sales. They may engage in cold calling, networking, and attending meetings to build relationships with customers. Additionally, they provide product information, answer customer inquiries, negotiate sales terms, and maintain accurate records of sales activities. Their goal is to achieve sales targets, cultivate customer relationships, and contribute to the overall growth of the company.A successful Account Manager should be flexible enough to handle a variety of duties that pertain to KSTG and their customers. The main role of an account manager is to make sure our customers are happy and continue to do business with the company.Account Managers must gain an understanding of the big-picture issues a customer is facing and continue to track their needs over time. Once they have a clear picture of what the customer’s goals are and what obstacles might stand in the way of achieving them, Account Managers work to find solutions to those obstacles.Essential Functions:Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.Building strong client relationships to maintain old business and acquire new customers.Answer questions about the services offered.Negotiate prices and terms of the service.Prepare customer invoices and accept payments.Collaborating with various internal departments to ensure all customer requests are fulfilled.Resolving complaints and keeping track of all processes that pertain to the client’s desires.Supply management with reports on customer needs, problems, interests, competitive activities, and potential new services.Perform job duties of a reservationist as needed by responding to customer inquiries, providing quotes, scheduling service, and assembling itineraries.Collecting and analyzing data concerning consumer behavior to understand changing needs.Continuously improve through feedback.Perform other worker-related duties as assigned.