Client Relations Manager

The Client Relations Manager plays a vital dual-role within KSTG. You’ll serve as the main point of contact for our corporate and school transportation clients while also managing the full reservation process. This position blends relationship management with operational coordination, ensuring that each client receives a seamless and personalized experience from booking to final drop-off.Key Responsibilities:Act as the dedicated liaison for corporate and school clients, ensuring exceptional service and retention.Maintain accurate and detailed client profiles, service preferences, and trip history.Manage all aspects of transportation reservations from initial inquiry to trip execution.Coordinate with internal departments including dispatch, billing, and operations to ensure cohesive service delivery.Monitor real-time trip activity and promptly address any service issues.Confirm trip logistics including passenger counts, vehicle types, and special requirements.Generate client reports, service summaries, and support billing accuracy.Identify opportunities for service enhancements and operational improvements.