Vacancy caducado!
- Oversee a staff that performs reproduction and troubleshooting, system characterization and analysis,root cause analysis of product issues, and bug tracking and resolution
- Provide oversight and management of the support incidents being handled by Tier 3 to address software defects with timely resolution
- Provide process guidance and observance for internal Tier 3 Developers
- Work closely with Help desk and application support managers as well as act as interface between Tier 2 and product development/engineering/third party vendors.
- Work closely with Product Development and Product Management teams to resolve critical client issues
- Suggests enhancements to the existing software and services
- Work with other development managers to set standards and define best practices for coding and design
- Bachelors degree in Computer Science or a related field
- 1-3 years’ work experience in a Support/development Lead role
- Full lifecycle project experience
- Experience in event-driven programming and multi-tiered Client/Server architectures
- Experience in Troubleshooting applications using: C#, XML, ASP.Net, SQL Server
- Team Foundation Server or GIT
- Strong MS SQL
- Knowing SQL Server Reporting Services is a plus
- Logical thinker with ability to develop well structured designs for complex applications
- Effective in fast paced environment
- Collaborative/enjoys working in teams
- Self starter/motivator
- Creative and effective problem solving skills
- Ability to work on/manage multiple tasks concurrently