SummaryJob DescriptionJob Title: Clinical AssistantLocation: Lancaster, PA1.0 FTE, Full time, Mon-Friday, 8:00 AM - 4:30 PM, No weekends. No holidays.POSITION SUMMARY: To provide clinical support services to patients in a provider’s office under the supervisor and direction of a provider and/or licensed nurse. Patient care includes care to patients in the following age groups: pediatric (8 to 12 years), adolescent (13 to 17 years), adult (18 to 64 years), and geriatric (over 64 years).ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Greets and shows patients to exam rooms and prepares patient for visit with provider following established rooming standards.
Verifies patient information by interviewing patient to obtain pertinent medical information per department protocol. Accurately documents medical and social history and purpose of visit in the patient chart.
Prepares patients for exam by measuring vital signs, such as pulse rate, temperature, blood pressure, weight and height and accurately records information in patient chart.
Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
Performs various tests and procedures upon the request of the provider including but not limited to hearing tests, EKGs, vision screenings, phlebotomy, and collecting lab specimens.
Performs various front office responsibilities including but not limited to scheduling, registration, check in, check out and monitoring work queues.
Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
Assists with proactive outreach for patients requiring preventive and chronic disease services.
Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
Assists in coordination of referrals, education and community resources.
Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
Participates in daily huddles with the provider.
Provides assistance to patients when entering and exiting the building.
Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority.
Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
Adheres to all Lancaster General Health policies and procedures.
For LGHP, this role may necessitate occasional regional travel.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
Performs various front office responsibilities as necessary.
Other duties as assigned.
JOB REQUIREMENTSMINIMUM REQUIRED QUALIFICATIONS:
High School Diploma or equivalent
A Medical Assistant degree or certificate, certification as a Certified Nursing Assistant or previous work experience as a Patient Care Assistant or Medical Assistant or for Occupational Health positions only, other prior hospital experience will be considered.
PREFERRED QUALIFICATIONS:
One (1) to two (2) years of clinical experience in a physician’s office.
COGNITIVE REQUIREMENTSATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:
A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.EQUIPMENT USAGE REQUIREMENTSEquipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies, Various clinical and clerical tools.Software: Microsoft Office Products, EPICPHYSICAL REQUIREMENTSRarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%Body Position/Movement :
Sit: Occasionally
Stand: Frequently
Walk: Frequently
Bend: Rarely
Push: Rarely
Pull: Rarely
Kneel/Squat: Rarely
Reach: Occasionally
Twist: Rarely
Balance: Rarely
Climb: Rarely
Lifting: Degree of physical exertion is :Heavy, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Sensory Abilities specifically required:
Vision
Hearing
PHYSICAL ENVIRONMENTWORKING CONDITIONS: Position involves exposure to the following harmful elements:
Bio hazardous Waste
Blood borne Pathogens
High Pressure Steam/Gas
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.Benefits At A Glance:PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
100% Tuition Assistance at The Pennsylvania College of Health Sciences
Paid Time Off and Paid Holidays
Shift, Weekend and On-Call Differentials
Health, Dental and Vision Coverage
Short-Term and Long-Term Disability
Retirement Savings Account with Company Matching
Child Care Subsidies
Onsite Gym and Fitness Classes
DisclaimerPENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.