OverviewReady to elevate your career? Join us as the Manager of Workforce Readiness Solutions (WRS) and take charge of delivering exceptional services with quality and timeliness! In this dynamic role, you'll lead full-service teams such as but not limited to performance consulting, instructional design, content development, multimedia development, technical writing, management of related technologies, training facilitation and evaluation and measurement. Oversee complex projects, collaborating closely with the Director on budgeting, program management, and strategic goal planning.You'll work alongside Product and Service leaders to identify business needs and tackle challenges, while managing recruitment, onboarding, performance planning, and coaching to foster a culture of growth.Bring your expertise in healthcare technology operations, our product suite, and human performance engineering, including instructional design and training facilitation.This is your chance to make a significant impact and drive the success of our Workforce Readiness Solutions. Join us and be a part of something exciting!Responsibilities
Acts as a consultant to our customers
Manages the viability of the WRS Portfolio to assure on-demand availability of comprehensive, current and compliant assets
Creates approaches for solution development and problem-solving that best balance cost, resources, time, quality and desired outcomes
Achieves relief and revenue goals and provides input to areas for revenue enhancement, cost reduction or efficiencies in financial management to the manager
Manages customer expectations, confirms outcomes and measures in writing and achieves customer satisfaction targets
Facilitates communication and collaboration among internal departments, customers and vendors to achieve committed results
Provides input to the development and maintenance of the annual departmental business plan (financials, growth objectives, key projects, resources demand forecast, associate capability development), including implementation strategies to operationalize programs, assets and services for WRS
Manages the performance of the workforce (associates and contractors) to achieve project metrics and outcomes
Provides coaching and/or mentoring, and identifying training requirements for associates
Conducts performance development activities, including performance reviews, goals, training and development, coaching and continuous feedback
Reports status on all projects and initiatives to the Director and as required for organizational and/or customer communications
QualificationsRequired Knowledge, Skills, and Abilities:
Demonstrated ability to work consultatively with all organizational levels
Expertise in usability and adoptability of products
Knowledge and experience with systems development methodologies
Knowledge of quality assurance practices
Excellent written and verbal communication skills for all levels of the organization, customer and vendor organizations
Ability to provide input to the development and execution of the departmental annual plan
Ability to manage planned programs and projects within allocated budgets and schedules
Ability to plan, organize, assign and report on work to meet commitments
Ability to foster both internal and external customer relationships at all levels
Ability to handle self professionally and with decorum
Ability to lead complex projects in assigned areas
Ability to manage multiple priorities and keep initiatives on track to achieve outcomes
Strong problem-solving and decision-making skills
Strong consulting, facilitation and coaching and mentoring skills
Technical Tools Proficiency:
Articulate
Captivate
Camtasia
FrameMaker
Learning Management Systems
Advanced Microsoft Word and Excel
Required Expereince:
2 years of management experience, focused on managing diverse human performance engineering (HPE) functions (Experience can be in traditional management role, such as resource management or in large learning program management, such as Organizational Change Management)
3 years of experience in various HPE roles (i.e. performance consulting, instructional design, technical writing, organizational change management)
Preferred Expereince:
2 years of previous healthcare experience
Required Training and Education:
Bachelor’s degree in related a field or equivalent work experience
Preferred Certifications:
PMP Certification
CPLP Certification
Benefits OverviewAt NASCO, we trust our workforce to be fully remote, working from their home . This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:Physical and Mental Health Benefits
Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
Telehealthcare – for Medical and Behavioral visits
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program - earn insurance discounts or credit towards health-related items
Financial Health Benefits
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Bonus and Recognition programs
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs -mobile, technology services, etc., to help you save money
Other Benefits
E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the USWe will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employmentLocation US-Home Office/ Remote# Positions 1Category Training - All OpeningsTravel Requirements 20-40%