Responsible for providing leadership, direction, and training to Client Service Technicians, Couriers, Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel.
JOB FUNCTIONSFacilitates client concerns and requests and communicates to appropriate personnel Manage Client Service Department to maintain or improve efficiency and quality of laboratory Communicate necessary changes or information to department personnel. Ensures procedures are performed accurately and consistently throughout the Client ServiceDepartment Hires personnel, determines technical training needs of personnel and oversees all employee related issuesConducts employee performance reviews and provides ongoing guidance for continued employee development Evaluate client concerns, complaints and trends 10Recommend changes to accommodate client needs to ensure customer satisfaction 10Maintains confidentiality of both client and company protocols 10Ensures that the Quality Management System is implemented and maintained in accordance with ISO 17025 standardLEADERSHIP/SUPERVISORY RESPONSIBILITIESProvides guidance and/or leadership to others, including indirect reports, peers, or managersHas hiring and terminating responsibilitiesSupervises others