Reference #: 4646521
THE POSITION
Are you someone who is highly motivated and passionate about providing customer satisfaction? As first point of contact at the Driver Licensing Center, your friendly demeanor will set the tone for customer interactions as you assist them. You will play a crucial role in ensuring that complex applications for motor vehicle and driver licensing are accurately processed and addressed. Join our team today and make a difference in customer care!DESCRIPTION OF WORK
In this role, you will professionally welcome customers to determine the purpose of their visit. You will conduct an initial assessment of the customer's application and any necessary supporting documents. When required, you will perform visual Vehicle Identification Number (VIN) verifications to assist in processing requests for Pennsylvania Certificates of Title. Additionally, you will independently address inquiries and concerns from the public.A solid understanding of the services offered at the vehicle counter, along with the associated requirements and security protocols, is advantageous. You will provide information regarding the acquisition of photos, driver licenses, and various motor vehicle and dealer services. Familiarity with the Motor Vehicle Code, as well as the procedures and regulations established by the Department of Transportation concerning registration and licensing, is essential. You will also examine and process both basic and complex motor vehicle and driver license applications utilizing a computer system.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment, 80 hours bi-weekly
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 30-minute lunch
Mandatory overtime may be required.This position may be required to work during office closures.Salary:In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.Additional Requirements:
You must be able to perform essential job functions.
Legal Requirements:This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individ als).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.