Job Title: Customer Service/Coordinator I Location: Hanover, PA Type: Contract Responsibilities
This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.
Responsible for customer service tasks such as answering phone calls and emails from IDPs.
This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.
Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.
Document call details into Service Now and call volume can range to 30-50 calls a day
Requirements
Must have very strong computer/MS Office skills - answering 25-30 calls a day and about 10-20 email a day; volume dictates if heavy calls or heavy email work!
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.