Ice Qube, Inc. is a manufacturer of cooling equipment and electronic enclosures for all industries including telecom, gas & oil, energy, wastewater, water, industrial automation, process automation, digital signage, pharmaceutical, packaging, food, beverage, energy storage, and kiosks. Ice Qube manufactures the world's smallest packaged AC, slimmest packaged AC, and is the manufacturer of ATEX/IECEx Zone 1 and 2 certified cooling equipment. Ice Qube has been in business since 1995 to fulfill the markets need for environmentally friendly, diverse, innovative, efficient, reliable, and cost-effective cooling solutions.As we continue to grow, we are seeking candidates to join our team. This position is located in our Greensburg, PA location. We offer an excellent benefits package including medical and dental insurances. Fully paid vision, short and long term disability, and life insurance. HRA, EAP, Simple IRA with 100% company match up to 3%. Paid vacation, PTO, sick time and holidays.JOB SUMMARYAs a Customer Service Representative, you will play a vital role in ensuring our customers receive exceptional service and support. You will be responsible for handling various customer inquires, resolving issues, and collaborating with internal teams to ensure customer satisfaction.ESSENTIAL FUNCTIONS
Acknowledge and address customer inquiries regarding order status, shipping issues, invoices, and tracking information
Maintain document routing and locate lost orders by coordinating with freight carries
Handle late or early orders, shipping costs discrepancies, and vendor forms such as W-9
Serve as overflow receptionist during busy times of the year
Handle customer complaints and issues with professionalism and efficiency
Keep accurate records of customer interactions, process accounts, and file necessary documents
Collaborate with internal departments to address customer concerns and improve processes
JOB QUALIFICATIONS
Strong phone, active listening, and computer skills
Excellent organizational skills to manage multiple tasks effectively
Familiarity with CRM systems and practices
Customer-oriented mindset with the ability to adapt to different personalities
Exceptional communication and presentation skills
Confident at troubleshooting and resolving customer issues
Adept at customer de-escalating techniques
Ability to multitask, prioritize, and manage time efficiently
Highschool diploma or equivalent
WORK ENVIRONMENTAdministrative office settingPLEASE CLICK "APPLY" ON PACAREERLINK PA. GOV. AND SEE "FOLLOW-UP INSTRUCTIONS"