Clarion Community Medicine is excited to welcome your application to our full-time Patient Services Representative role! Being a lift-changing member of our team in this role, there is the opportunity of career growth, receiving comprehensive Total Rewards benefits, and collaborating with a phenomenal team of medical professionals.In this role, you have the opportunity to -
Welcome patients with a warm greeting to ensure a positive first impression and facilitate a smooth check-in experience.
Guide patients through the use of self-arrival technology or assist with manual check-in at the desk, accommodating patient preferences for efficient service.
Collect copayments and any other applicable patient payments at the point of service, ensuring accurate and timely financial transactions.
Confirm and update patient registration information during checkout, ensuring that all personal and insurance details are accurate and current.
Schedule follow-up appointments for patients within the practice at checkout, promoting continuity of care and improving patient outcomes.
Connect patients to resources for scheduling ancillary services during checkout, ensuring comprehensive care across departments.
Assist patients in understanding their financial responsibilities and connect them to financial advocacy resources when appropriate.
Promote the MyUPMC patient portal, assist patients in registering, and provide guidance on using new technologies to enhance their care experience.
Required
Completion of high school graduate or equivalent
Preferred
Experience with personal computer-based applications, other various office equipment and proficient typing skills
Two years of experience in a medical / billing / fiscal or customer service function
Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran