Reference #: 4d65c6ca-23e6-4bae-aeec-4e9cdc3b26f3
DescriptionWelcome! You made it to the job description page!
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks: Quick Reference
Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
Nationally recognized 401K with up to 10% company match that helps you prepare for your future
A multitude of benefits and incentives to stay mentally and physically healthy
Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree
Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you
WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
Women in Leadership
Diversity, Inclusion and Belonging
Care Connections
PEER (Peer Experience, Engagement and Recognition)
Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
Join a company that grows with you - personally and professionally
The purpose of the Head Teller position is to provide supervision to branch Teller staff. This role is responsible for ensuring high levels of member satisfaction, accurate member account records and sufficient cash and monetary instruments for branch operations. Some degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.
With no budgetary responsibilities, the Head Teller supervises the branch teller staff, coordinates records reconciliation, promotes Members 1st products and services/customer services by identifying members' needs, performs general branch operations and processing, and selects, develops, motivates and retains qualified staff. This position has very limited supervision of work and prepares Teller work schedules, coaches and reviews Teller work for accuracy and compliance, fills the Teller role when needed and conducts daily balancing procedures. In addition, the H ad Teller educates members on products and services and trains Teller staff on sales techniques to do the same, prepares reports, monitors branch cash needs, participates in open and close branch procedures, assists in the selecting of qualified candidates and monitors individual Teller performance, provides coaching and fosters a teamwork environment. The Head Teller is also cross-trained to provide a full range of new accounts, lending, account maintenance/review and support services. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.
EDUCATION:
General and business knowledge equivalent to a high school
EXPERIENCE:
3-5 years of retail, financial or customer service experience
SKILLS:
Decision making requires analytical ability, judgment and ingenuity
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
Strong communication and interpersonal skills
Advanced analytical and problem-solving skills
Excellent organizational skills and a strong math aptitude
Knowledge of credit union products, services, policies and procedures
Familiarity with PCs and applicable software
CORE COMPETENCIES:
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solving
WORKING CONDITIONS/PHYSICAL DEMANDS:
Ability to communicate effectively in English, both orally and in writing
Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Sufficient manual skill for operation of PC keyboard and other standard office equipment.
Ability to stand or sit for extended time periods
Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objectsThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities