Assistant Manager - The Cosmetics Company Store - Full Time - Bristol ECOMM - Bristol, PABrand: Estée Lauder CompaniesDescriptionThe Ecom Assistant Store Manager will play a crucial role in the day-to-day operations of our Ecom site. This position encompasses a wide range of responsibilities, including inventory management, online order fulfillment, and collaboration with the Corporate Marketing team. They will support our onsite Store Manager with daily Ecom operations and team supervision.We are seeking an individual who can ensure accurate and timely order fulfillment, oversee inventory management, and foster effective communication within the team and with other departments.OVERVIEW OF PRIMARY RESPONSIBILITIES:Fulfillment & Dispatch Goals: Efficiently manage a high volume workload to meet order processing targets and expectations. Process orders received through the ecommerce platform. Pick, prepare, and pack orders according to company packaging standards. Consistently meet business targets and exceed customer order expectations. Effectively manage and resolve any errors or discrepancies in order fulfillment. Ensure all orders are dispatched within 2 business days upon receipt. Coordinate timely pickup of packages. Submit shipment manifests and maintain an accurate log of daily shipments received. Develop and maintain strong relationships with on-site receiving and shipment teams. Work closely with the Corporate Market team to address special requests, manage special orders, and maintain a returns log.Supervisory Responsibilities Goals : Demonstrate strong written and verbal communication skills. Manage the workflow of all employees and delegate tasks effectively. Supervise and lead a team of 1-3 employees on a daily basis. Train new personnel to develop product and process knowledge. Ensure daily goals, deadlines, and performance standards are met. Ensure effective and timely communication with team members on a daily basis. Foster cross-functional collaboration with partner stores and teams.Inventory Management/Safety Goals : Collaborate with the Ecom Team and Ecommerce Operations to address urgent inventory needs and facilitate transfers. Receive goods and verify quantities against records. Maintain daily organization of stock and monitor supply levels. Conduct monthly cycle counts and assist with end-of-year inventory. Reconcile inventory discrepancies. Maintain an organized and safe work environment in the Ecom stock area.Qualifications
Proven retail experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
Retail operations experience including inventory management and cash reconciliation
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Proficient in Microsoft Office
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Anticipated Hourly Range $18.56 to $30.93 (Depending on qualifications, skills, experience and/or budget). In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s).
Job: Retail - StorePrimary Location: Americas-US-PEA-BristolJob Type: StandardSchedule: Full-timeShift: VariableJob Number: 2412075We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected]